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4 Types of Posts to Increase Facebook Engagement

January 17, 2014 1 Comment Nikita Patel

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(image credit: Mike Gingerich)

As a business leader, you know the power social networking can create. Say the right thing on your social media sites and you could be banking. Say the wrong thing and you could be begging your audience to come back.

In particular, amping up engagement from platforms like Facebook can definitely increase your brand image, as well as get your audience excited about your product or service.

Statistics show Facebook is where you need to be in order to create positive customer engagement. The social network has, on average, 727 million daily active users, 874 million monthly active mobile users, and 1.19 billion monthly active users.

Takeaway? No matter what you’re selling, more than likely, your audience is present on Facebook.

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Don’t Be Afraid to Share Your Company Culture on Social Media

January 13, 2014 Leave a Comment Nikita Patel

detail_Great_company_culture

You may not know it, but company culture is an integral part of your brand image.

Having and sharing a great company culture is how:

  • Your customers understand you beyond your product or service
  • You can nab those superstar employees who share the same values
  • You can humanize your brand to your audience, which can help them to make buying decisions.

Beyond those reasons, your company culture shows that your organization has happy employees.

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Your Guide to Creating a Social Media Calendar for 2014

January 8, 2014 3 Comments Andrea Marban

It’s January and the start of a new year, which means a fresh start on your social media!  Now is the time to make sure that your social media content for this year is strategized and scheduled. What’s the best way to do so? Develop a social media calendar for 2014!

2014-calendar-2

As a highly effective marketing tool, a social media calendar maps out the specifications of your posts (who, what, where, when) and ensures that all those involved with your social media are on the same page with what is being posted and when.

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The Top 5 Social Media Metrics to Track in 2014

January 3, 2014 Leave a Comment Nikita Patel

Social media metrics are an important evaluation tool in your overall marketing plan. They let you know who’s coming, who’s going, and most importantly, who’s staying. While you may have a Facebook presence or a Twitter page, do you really know what people are doing on your platforms? And, if they are staying, what impact does it have on your business?

A peek inside Sprout Social's metrics dashboard

A peek inside Sprout Social’s metrics dashboard

No longer can you just assume you’re getting customers because you have a presence. Metrics are the insight you need to check out audience member activity. For example, if you want to know which websites have repeatedly referred consumers, you’ll know where to put your energy.

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Use These Twitter Customer Service Best Practices to Make Your Unhappy Customers Happy

December 20, 2013 1 Comment Nikita Patel

How excited were you when your business went from selling 100 products a week to a thousand? To five thousand+?

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When customers are willing to take our their wallets and purchase from you, it’s a good sign that your product is being perceived well.

But, along with increasing the rate at which customers purchase from you, comes the increased chance that they will run into roadblocks, issues, or frustrations. No matter if you sell your products online or in-store, there’s no better place to bring on the customer service than by using social media.

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Why I love harsh customers … and you should too!

December 13, 2013 Leave a Comment Massimo Chieruzzi

Don’t expect this to be a full-length post with 10 magical tips on how to deal with angry customers. It is not, I still haven’t figured out these tips, should they even exist. The truth is I just follow my instinct.

This is just a quick, open-hearted confession of a founder who, with time, began enjoying harsh, insulting support tickets (I hope I’m not the only one who receives them … am I???)

customer feedback is coming

I must admit it: every support ticket or email I receive that is basically an insult to us as a team or says our product is crap, is a painful stab at my pride. I simply hate it and to deal with it I go through various stages every time:

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Instagram Marketing Ideas to Promote Your Brand During the Holidays

December 12, 2013 2 Comments Nikita Patel

This holiday season, you’ll probably see a lot of images of food, fun, and festivities on social networking platforms. One that’s seeing a lot of action is a relatively new kid on the social block: Instagram.

Screen Shot 2013-12-12 at 10.58.38 AM

Diamond Candles promotes their holiday/winter themed candles on Instagram. @DiamondCandles.

Instagram is essentially a photo sharing application where users can filter their photographs with different effects. After its initial launch in October 2010, the Instagram community grew to one million members in just a few months.

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Great Holiday Email Examples and Promotional Ideas!

December 6, 2013 1 Comment Andrea Marban

Every business of every size and industry wants to end each year with a bang!  In order to do so, engaging with your target audience and driving sales season is crucial.  During the holiday season, when spending is at its highest, sending your customers an email promotion will be engaging and valued, and will also drive sales! To help you get started with your own end-of-the-year email promotion, we’ve included various types of email promotions along with inspiring examples.

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How to Drive Sales with Facebook Holiday Campaigns

December 5, 2013 Leave a Comment Nikita Patel

With the holidays come colder weather, warm fireplaces, and lots food, fun, and family. For brands, it’s also a great time to boost your brand image, promote your products in innovative ways, and drive holiday sales using one of the most popular platforms in the world: Facebook.

As I’ve previously noted, Facebook currently has about 727 million daily active users across the world. That means by using Facebook in your holiday sales strategy, you’re able to reach the most people through relatively lost costs and high return on investments (ROI).

There are a few reasons why optimizing your brand page during the holidays is a good idea. First, more people are spending money and are therefore looking for those deals, discounts, or calls-to-actions. In addition, aligning your product or service with a seasonal time of the year can provide sentimental value, which may lead to a boost in sales.

So, what are some ways to provide that sentimental value? And how can you use Facebook to make it happen? Check out my suggestions below.

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Want to Boost Groupon Sales? Support Your Campaign With Social Media

December 2, 2013 2 Comments Nikita Patel

Groupon is one of the largest leaders in local commerce. The service allows consumers to search and discover discounted deals at low prices. Launched in November 2008, Groupon has quickly branched out of its headquarters in Chicago to serve more than 35 million registered users worldwide.

Screen Shot 2013-12-02 at 10.46.39 AM Read More

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